Refund Policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging with the RestoPower label or seal intact. You will also need the receipt or proof of purchase.

To start a return, contact us at info@restopower.com. Once your return request is approved, we will issue a Return Merchandise Authorization (RMA) number and instructions on where and how to send your package back. Items sent back without first requesting and receiving approval for a return will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer. Upon request, we can provide a prepaid return shipping label; however, the cost of the label will be deducted from your refund.

Restocking Fee

Approved returns carry a 25% restocking fee, which is deducted from your refund.

There is no restocking fee when RestoPower shipped the wrong part, or when the part arrived damaged or defective.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the situation and make it right. No restocking fee applies in these cases.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including parts that have been installed, modified, or used in a hydraulic system. Items that have been disassembled or show evidence of installation are not eligible for return. Please contact us if you have questions about a specific item before purchasing.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, a refund will be issued to your original payment method within 10 business days, less the 25% restocking fee where it applies and the cost of any prepaid return label we provided. Please note that your bank or credit card provider may take additional time to process the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@restopower.com.

Warranty

We offer a 2-year warranty on in-stock parts against manufacturer defects. The warranty covers only the original product value and does not include labor, shipping, or incidental costs. We may require the item to be returned for inspection in some cases. To start a warranty claim, contact us at info@restopower.com.